Privacy Policy

At CandidateSide, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, use our mobile application, or interact with us.

Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, and resume details provided during registration or service use.
  • Login Credentials: For "ghost-applying" on your behalf (stored securely and used only for the intended purpose).
  • Usage Data: Information about your interactions with our website, mobile app, and dashboard (such as IP address, device type, and pages viewed) collected through cookies and analytics tools like PostHog.
  • Microphone Access: Our mobile app may request access to your device's microphone solely for enabling real-time voice communication through our Intercom call feature. Voice data is not recorded, stored, or shared.
How We Use Your Information

We use your information to:

  • Provide, customize, and improve our services.
  • Process applications on your behalf.
  • Support in-app features such as Intercom calling.
  • Communicate notifications, updates, offers, or relevant opportunities.
  • Analyze product usage and performance using PostHog to enhance the app experience.
  • Maintain security and prevent unauthorized access.
Data Sharing and Security
  • Third Parties: We may share necessary information with job application platforms and service providers essential to delivering our services. We do not sell, trade, or share your personal data with advertisers or external parties not directly involved in service operations.
  • Data Protection: We implement encryption, secure servers, and restricted access to safeguard your information. Microphone audio used during calls is not stored or transmitted to third parties.
Your Rights
  • Access, update, or delete your personal data upon request.
  • Opt-out of marketing communications at any time.
  • Request detailed information on how your data is processed.
  • Control permissions such as microphone access directly within your device settings.
Cookies

Our website and app use cookies and similar technologies to enhance your experience. You can manage cookie settings in your browser or device.

Payment Details

All of your payment details, including credit/debit card information, are handled by third-party payment processors such as Freshbooks™ and Stripe™. We do not access or store any payment-related data.

California Resident - Your California Privacy Rights

In compliance with the California Online Privacy Protection Act (CalOPPA), we provide this section to inform California residents of their rights and how we handle their personal information.

Categories of Information We Collect

We may collect the following personal information:

  • Identifiers such as your name, email address, phone number, and login credentials.
  • Professional information, including your resume and job preferences.
  • Internet activity information, such as IP address, device identifiers, and browsing or app usage behavior.
  • App-related permissions data, such as microphone access for Intercom calling.
How We Use Your Information

We use your personal information to:

  • Provide and enhance our services, including app-based communication features.
  • Submit job applications on your behalf.
  • Communicate updates, notifications, and service-related information.
  • Improve app functionality through analytics tools like PostHog.
  • We do not sell your personal information to any third party.
Your CalOPPA Rights

As a California resident, you have the following rights under CalOPPA:

  • Right to Know: Request information about the categories of personal data we collect and how we use it.
  • Right to Access: Obtain a copy of the specific personal information we hold about you.
  • Right to Opt-Out: Disable cookies or tracking mechanisms via your browser or device.
  • Right to Request Changes: Update, delete, or request corrections to your personal information.
How to Exercise Your Rights

To exercise these rights or request further information, please contact us at: team@candidateside.com.

Do Not Track (DNT) Signals

Our website recognizes and responds to "Do Not Track" signals. If you enable the DNT feature in your browser, we will not collect tracking information about your online activities across third-party websites.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, mobile app features, or legal requirements. Any updates will be posted on this page, and the "Effective Date" will be revised accordingly.

For inquiries or disputes regarding these terms, Contact with us

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